Postage throughout the world is FREE OF CHARGE. All items come boxed & if you'd like us to send your order directly to a loved one we can add a gift note & wrapping. Simply let us know in the 'any other instructions' section of your order.
Most items are in stock & will be dispatched within 5 working days. ** Christmas order deadline for standard silver items is Thursday 20th, 2018.**
Items that need to be made to order (such as rings or gold vermeil options) take a little longer to make & will be dispatched as soon as possible (within 2-3 weeks at most). **Christmas order deadline for gold vermeil items is Sunday 9th, & rings Sunday 16th. **
Any time or date stated for delivery is an estimate only so if you require an item urgently just get in touch & we will do our best to get it to you sooner.
Most orders are sent via a trackable method (Royal Mail Special Delivery & Signed For within the UK) & require a signature upon receipt, so please bear this in mind when filling in your delivery address.
If for some reason you would like to return your purchase, please return it unworn and in the original packaging within 14 days - please get in touch before doing so to see if we can help in any way and so we know to expect it. **Orders placed in November & December are subject to an extended returns period - please get in touch ASAP with details & return the items by 7th January.**
Orders for goods which have been specially commissioned, customised or personalised to order cannot be returned.
Refunds will be made using the same method as the original payment within 7 days.